Cancellation Policy: To avoid paying your full fee, you must notify me at least 24 hours prior to your appointment to cancel or reschedule.
If you have a last minute emergency, such as sudden illness or sick child, and there is no way to reschedule you for the same week, unfortunately, you will still be charged for that missed session.
I am compassionately firm about my cancellation policy. While I completely understand that unexpected things come up, what I’ve found from many years of counseling is that the firmer my cancellation policy is, the stronger outcomes my clients get from therapy, because there is a trust that I will keep my word and they will keep theirs, which increases a sense of safety in the work. This cancellation policy is simply a boundary that is there for the benefit of the therapy and therapeutic relationship.
If you call me and we are able to reschedule you for that week, then you will not be charged - but this is dependent upon open availability.
To cancel or reschedule, please email me at firstname.lastname@example.org
Confidentiality is a very important aspect in counseling. All of our conversations are private and confidential. Your private healthcare information will not be disclosed without your written permission, with the following exceptions:
- If I believe that you are a danger to yourself or to others.
- If you report information about the abuse of a child, an elderly person, or a disabled individual who may require protection.
- If I am ordered by a judge to disclose information.
- If I need to authorize services or file a claim with your insurance company.
- If your insurance company conducts an audit of my files.
In couple’s therapy, I have a “no secrets” policy. Not only is it important for me to maintain trust with both individuals, but also, when we are keeping secrets from our partners, it’s a block to our ability to heal a relationship. This does NOT mean that I will share your secret with your partner, but I will offer support to work through the complicated fears and emotions of doing so. Since my goal is to heal your relationship, helping restore truth and communication is an integral part of that process.